Responsibilities:
- Lead the Service, F&B and Cleaning teams to operate the lounge
- Oversee day-to-day operations to deliver high level of service for our guests consistently
- Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
- Handle administration duties include staff roster and duty assignments
- Resolve staff issues, training new staff, and evaluate staff performance
- Contribute ideas and develop innovative programmes to enhance customer satisfaction
- Prepare various business reports and participate in ad-hoc assignments
- Undertake a busy and fast paced role with varied duties
- Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
- Handle and resolve issues or complaints in a professional manner
- Any other duties assigned
Requirements:
- A minimum of 3 years’ relevant experience at supervisory level in hospitality industry
- Strong leadership skills, mature, outgoing & guest oriented, good communication skills
- Proactive, enthusiastic, strong sense of responsibility and positive thinking
- Able to work independently and under pressure
- Shift duty is required
