About NCR Voyix
At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful interactions.
We co-create experiences with the world’s leading retailers, restaurants and financial institutions. Leveraging our expertise, capabilities and platform, we partner with clients to navigate, simplify and run their tech systems, enabling their businesses to succeed.
We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, this keeps you free to focus on customer service that leaves an impression on people long after they leave.
Everyday, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining and digital banking more seamless and intuitive. Together, we’re reimagining what’s possible for customer experiences.
Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.
Position Summary
Our Project Manager will initiate the overall structure of the project including creating project plans, identifying and managing issues and risks across projects, overseeing implementation of projects across multiple Retail sites.
The Senior Project Manager is responsible for leading teams to deliver project(s) and manage resources, schedules, financials and retail customer engagements. You will be accountable for the budget and scope to ensure accurate invoicing, and analyses profitability, revenue, margins, bill rates and utilization for all projects under his/her direction.
This position will report to the Professional Services Partner for South-East Asia and be based in our Singapore office and our customer’s office.
Responsibilities:
- Oversee and coordinate the multiple projects with key retail customers
- Assume full accountability for overall success of a project through deployment
- Oversight of Project Management Process from Concept Phase through deployment
- Define project goals and objectives; Identify customer requirements; Identify resource requirements;
- Ensure resources are identified for all project phases; Track progress against program plan and report to management
- Coordinate program communications, including compiling project information for reviews and promoting Governance compliance with the project management team
- Apply analysis and independent judgment to both routine and non-routine information.
- Respond to the majority of situations with limited guidance and formulate alternative courses of action across complex information with guidance from more senior employees
- Develop reporting tools for use in business management
- Identify key project metrics/milestones and assess risks
- Prioritize resource allocation; Assist with resource negotiation; Manage schedule/resource variances
- Produce project documentation; Establish/maintain project information system; Monitor and control project
- Review and monitor vendor performance; Assure compliance with NCR Governance standards, NCR Services strategic plan, and operational priorities
- Manage key decision points in project plan;
- Communicate effectively at the Global, Regional, and Area level stakeholders - internally and externally
- Manage projects to ensure deliverables are produced, and partner to obtain sign-offs; Work with partners to clarify roles and responsibilities so program is well executed
- Negotiate within and across IT organizations for resources to support program objectives;
- Support negotiations with vendors and internal clients on cost, schedule, and scope;
- Re-negotiate contracts with sponsors to meet change requirements while maintaining benefits
- Develop mitigation strategies and steps to eliminate or minimize effects of risk on program IT plans
- Review and evaluate program documentation deliverables for completeness and accuracy;
- Conduct post-implementation review and communicate results to facilitate learning
Background and Experience Required to be successful:
- 8 + years’ experience in project management
- Experience in managing Retail projects, budgets, staff and delivery across a variety of technologies and businesses
- Experience working across Software related projects
- Client relationship management and Strong negotiation/commercial skills
- SME in the tools and processes used to address business issues and reporting needs
- Proven financial management skills
- Strategic and commercial thinker to influence and drive change
- Ability to conceptualize deployment of solutions and understand issues arising
- Knowledge and proven experience in Project Management Methodologies and Project Lifecycle
- Demonstrated ability to work in highly pressurized and demanding environment
- Degree Qualified in Information Technology / Computer Science or a related discipline preferred
- Project Management Qualifications (preferred)
