Command Center Operator
Basic Salary 3,500.00-3,800.00
Job Main Duties/Responsibilities
Command Center Operator Responsibilities: Monitoring of all systems, applications and network infrastructure events using the monitoring tools. Analysis of incidents based on event management matrix. Escalating incidents to Level 2 support engineers where required. Perform daily activities as documented in the daily checklist To monitor, track and update the change management activities & routine activities Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift. To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required Requirements: Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre Minimum of 2 years of Event Management and Incident Management experience. Any adhoc duties as required or assigned.
Work Location: NCS Client Site Mapletree Business City, 10 Pasir Panjang Rd,Singapore 117438
Working Hours 12 hours rotating shift - 8:00 pm to 8:00 am or 8:00 am to 8:00 pm (including 1 hour lunch break) including Saturday, Sunday and PH.
