Summary
The Trainer, Ramp & Baggage Services will be responsible for all coordination and conduct of functional training programs, management of standards and procedures for Ramp & Baggage Services department.
Duties and Responsibilities
▪ Develop, organise, and maintain training programs/ materials
▪ Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance
▪ Evaluate department training programs and oversee evaluations or surveys
▪ Align training program with Head Office or adapt Head Office training content for local usage
▪ Monitor industry, training trends and recommend new teaching/ learning methods
▪ Ensure compliance to regulatory training requirements
▪ Ensure compliance with all workplace safety, security, and health policies and procedure
Requirements
▪ Minimum Degree or Diploma from a recognized tertiary institution
▪ Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
▪ Minimum 2 years in training or leadership role
▪ ACTA certification or equivalent
