JOB RESPONSIBILITIES: -
- Assist Reporting Officer in administrative duties and procedures relating to clinic operations
- Handle clinic billing, invoicing, and assist with processing all claims, including follow up, liaison, troubleshooting and rectification of issues encountered
- Ensure proper filing and storage of medical forms, reports, and legal documents
- Monitor and maintain clinic inventory of medical supplies and equipment
- Manage supplier relationships and handle procurement for office and medical supplies
- Provide administrative support in preparing reports and performance metrics for clinic operations
- Assist Reporting Officer in implementing and reviewing all relevant SOPs, workflows and policies
- Liaise closely with partner clinics, internal finance department, relevant government entities and insurance companies on all claims related matters
- Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
- Ensure preparation of Health Screening reports, including binding, tracking, filing, record-keeping and documentation
- Compilation and sorting of lab and radiology results
- Coordinate and schedule appointments, follow-ups, and other administrative tasks
- Assist in organizing and maintaining the clinic’s communication platforms and workflow tools
- Direct communication with patients and corporates through phone calls, messaging, emails etc as needed.
- Handle email and telephone enquiries relating to billing/payments, etc
- Any other duties as assigned from time to time by your immediate supervisor and/or management
Qualification & Experience: -
- Min GCE “N”/”O” Level and above
- Strong attention to detail and ability to handle large amounts of data with accuracy
- Previous experience in an administrative or operations support role, preferably in a healthcare setting
- Excellent organizational and time-management skills
- High Proficiency in Microsoft Office and familiarity with clinic management software
- Strong communication skills, both written and verbal
- Ability to work independently and maintain confidentiality of sensitive information
- High level of professionalism and reliability
- Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs
