Responsibilities (includes but not limited to):
- Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
- Front-desk duties at exclusive premier lounges.
- Oversee and lead a team of passenger service agents.
- Make final decisions in ensuring a positive passenger experience and satisfaction.
- Guide, develop, motivate, and mentor your team to the best of discipline standards.
- Ensure that compliance standards and SOPs are met.
- Assist Duty Manager accordingly. (eg: Daily deployment)
Requirements:
- Local Diploma (Service, hospitality, tourism or related disciplines preferred)
- PR with non-local diploma will be considered for Customer Service Agent role instead
- Cheerful with pleasant communication skills
- Proficient in English and a second language for effective communication with international passengers
- Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
- Work in Changi Airport
Benefits:
- Shift allowance
- Staff transport after midnight
- OT pay after 44hours work/week
- Entitled to
1) AWS
2) Performance bonus
3) Joining bonus
We regret that only shortlisted candidates will be notified.
By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.
Registration No: R1434599 (Loh Ling Na, Lorinna)
EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
