Key Responsibilities:
• Collaboration with Key Stakeholders:
o Work closely with Key Stakeholders (Tech, Front Office, Product Teams, CIO, Business Management / Marketing, COO) to align business requirements with the content hub creation and governance, ensure that it is in line with the bank's design and branding guidelines.
o Implement design specifications for content layouts, ensuring consistency across all team sites.
• Content Creation (incl. migration of content from existing KnowledgeHub)
o Re-design the Knowledge Hub site map, improve the categorisation and align with internal guidelines.
o Re-design the landing page, making it more intuitive and engaging eg creating banners, shortcuts to the frequently use resources.
o Create/populate content across different pages and set content expiry dates – landing page, listing page, details page etc.
• User Management:
o Create and manage user accounts, assign roles, set permissions, and manage security settings for different teams and user groups.
• Content Governance:
o Oversee content creation, updating, and organization to ensure it is current, relevant, and follows internal guidelines.
o Implement content archiving and retention policies to ensure compliance.
• Monitoring and Reporting:
o Conduct regular audits to ensure adherence to content maintenance policies.
o Generate reports on content usage, user activity, and compliance.
• Functional Enhancements:
o Continuously improve the functionality of the content hub based on user feedback, focusing on enhanced usability, streamlined navigation, and optimized page layouts.
• Training
o Develop training and communication materials for Content Publishers and Users
• Integration with Gen AI/Enterprise Knowledge Base:
o Facilitate the integration of the content repository with the Enterprise Knowledge Base by conducting testing, tagging content with keywords, and troubleshooting issues.
• Standard Operating Procedures (SOPs) and Processes:
o Compile and update SOPs and processes
o Work with stakeholders to develop end-to-end workflows/process maps for SOPs across various teams to ensure clarity and compliance with business standards / regulatory requirements.
Required Skillsets:
• Strong communication and stakeholder management skills to engage with diverse teams.
• Technical Proficiency:
o Experience in managing content repositories, website or intranet platforms.
o Strong understanding of user management, permissions, and role-based access control.
o Basic knowledge of IT infrastructure, including backup and recovery processes.
• Attention to Detail:
o Excellent organizational skills to manage large volumes of content and ensure data accuracy.
• Problem Solving & Support:
o Ability to troubleshoot technical issues and provide efficient support to users.
o Experience working with cross-functional teams, including IT and Compliance.
• Compliance Awareness - Familiarity with content governance policies and standards.
• Analytical mindset with the ability to interpret user feedback and data to drive improvements.
• Adaptability and a continuous improvement mindset.
Qualifications:
• Previous experience in managing large-scale project/s involving multiple stakeholders.
• Previous experience managing large-scale intranet content repositories is highly desirable.
• Experience in the financial or banking industry is a plus.
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