Roles & Responsibilities:
· Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
· Updating and entering in all information in the Warehouse Management System (WMS)
· To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
· Export process: warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
· Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
· Communicating with interoffices, customers, warehouses, carriers, transporters, and 3rd party vendors.
· Ensure daily, weekly, and monthly reports are up-to-date and provided to the department head on a timely basis.
· Communicate discrepancies/issues to team supervisor/manager when necessary
· To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
· Making sure that workplace safety rules & DSV Policy are being followed
· Ensure all customers' standard operating procedures are followed and updated
· To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned
To be successful in this role, you will require the following:
· Familiar with SAP, WMS System
· GCE ‘O’ Level with minimum 2 years relevant experience
· Demonstrated warehouse and customer service experience
· Excellent written and oral communications skills
· Strong problem-solving ability
· On-job training will be provided
· Meticulous, able to work independently and a team player
· Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assigned by the management
