Overall Job Objective
Responsible to provide excellent customer service for smooth logistics operations (freight forwarding and supply chain/haulage).
Core Responsibilities
1) To handle and prepare shipping documentations (e.g. Bill of Ladings, Sea waybill, Air waybill etc.) and shipment-related operations.
2) To manage customers’ shipments in all areas, including but not limited to the following:-
- Update customers on shipment status and addressing customers’ enquiries on shipment movement and arrangement.
- Liaise with customers to obtain necessary information for shipping documentation generation.
- Enter shipment data in freight management software system (Sysfreight), and open/close job files with all information in place.
- Follow up on any outstanding payments by customers.
- To coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers’ shipments.
- To provide necessary support to the Freight Sales Department to assist in addressing customers’ enquiries and preparing quotations (where necessary)
- To adhere to Standard Operating Procedures (SOP) and Key Performance Index (KPI) set by the company to meet customers’ needs and expectations
