Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.
- Working days: Monday to Sunday (6 Days Work Week)
- Working time: 11.00am to 9.30pm
Responsibilities:
- Call and ChatHandling incoming customer calls.
Assist warranty inquiries for members and non-members.
Handling Live chat from various online platforms.
Handling inquiries or feedback from customers via Zendesk tickets.
Resolve payment issues if customer-encountered after-sales online purchases.
- Customer serviceWalk-in customer inquiries.
Assist issues tourist tax refund (ETRS) tickets.
Product testing and exchange.
Products first-time setup.
Paste screen protector.
Product redemption.
Product packing for online fulfilment.
Requirements:
- Some experience in customer service
- Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries over calls, chats, and tickets. Strong command of the language(s) used for customer interactions.
- Product Knowledge: Familiarity with our company's computer products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
- Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
- Multitasking: Ability to handle multiple channels simultaneously, including incoming customer calls, live chat, and Zendesk tickets, while maintaining a high level of professionalism and accuracy.
