Position Summary
The IT Manager is responsible for the management of learning technology and systems. He/She plans and oversees learning technology and system integration, implementation, improvement and maintenance to ensure coherence across the organisation. He/She manages projects related to systems installations and configurations as well as monitoring and maintenance. He/She maximises service uptime, system backups, and manages service licensing and security standards for learning technology platforms and systems.
He/She aims to drive digital innovation, research and data measurement as well as identifying opportunities for technology integration and deployment across the organisation. He/She designs technology roadmaps and implements systems which offer user support/training and responds to user queries. He/She analyses data to evaluate the effectiveness of learning technology and systems, identifying improvement opportunities.
He/She combines analytical thinking with creativity, is collaborative and results-oriented. He/She is able to manage multiple projects effectively and build strong stakeholder relationships to anticipate organisational and learning needs. He/She has a digital mindset and is passionate about driving digital adoption and integration.
The candidate will be responsible for the following:
Manage Learning Technology and Systems Performance and Support
- Establish procedures to maintain services levels across the organisation’s learning technology and systems
- Implement policies to manage data and system security
- Define processes to manage system and data backups
- Organise system activities including planned maintenance, system backup and disaster recovery drills
- Manage infrastructure operations and incidents
- Manage service performance issues and user queries
- Create materials and programmes to train staff on use of learning technology and systems
- Manage budgets for learning technology and systems
- Analyse return on investment to assess the viability of learning technology and systems
- Review processes to assess compliance with the organisation’s quality assurance policies
Lead Learning Technology and Systems Integration
- Conduct research to identify emerging learning technology and system application across the industry
- Assess technology integration and digital innovation opportunities across the organisation
- Create roadmaps outlining potential applications of learning technology to drive learning outcomes and business objectives
- Design processes to manage learning technology and systems implementation
- Develop a consistent user experience and interface
- Establish processes for hardware and software acquisition
- Manage technical issues faced during systems integration
- Evaluate effectiveness of the organisation’s learning technology and systems based on desired objectives and outcomes
- Analyse qualitative and quantitative data to assess effectiveness of learning technology against desired learning outcomes and business objectives
- Recommend potential technology improvement and innovation opportunities to drive learning outcomes and business objectives
Manage implementation of quality assurance policies and systems
- Develop implementation plans for quality assurance policies and systems
- Conduct internal audits to evaluate compliance with quality assurance policies and systems
- Manage queries and instances of non-compliance with the organisation’s quality assurance policies and systems
- Evaluate the impact of quality assurance policies and systems on the organisation’s performance
Manage Stakeholders
- Attend to stakeholder management issues
- Communicate with stakeholders to provide relevant updates
- Analyse stakeholder needs and priorities
- Establish long-term stakeholder relationships
- Implement stakeholder management strategies to drive collaboration
- Manage stakeholder expectations and feedback
Manage Vendors
- Design vendor requirements specification
- Manage vendor selection processes
- Track vendor performance
- Assess vendor performance and adherence to service level standards
- Cultivate strong relationships with vendors
- Manage contractual and performance issues with existing vendors
- Escalate contractual and performance issues with existing vendors
- Build networks with industry partners and vendors to collect insights on emerging learning technology
Qualifications, Experience & Qualities:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 3 years of experience in a related IT management role.
- Strong understanding of IT infrastructure, systems, and operations.
- Strong knowledge of IT security best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to communicate technical information to non-technical stakeholders.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong analytical and critical thinking skills.
- Good track record in managing complex IT projects and implementing innovative technology solutions
- Comfortable to work in a highly-collaborative work environment.
- Strong leadership skills and committed to provide exceptional customer service.
This role is currently only open to Singaporeans/ PRs.
