Job Summary:The Cleaning Operations Supervisor is responsible for leading and managing a team of cleaning staff, ensuring the cleanliness and maintenance of assigned areas in compliance with company standards and safety regulations. This role involves coordinating cleaning schedules, training staff, inspecting work, and maintaining inventory. Additionally, the Cleaning Operations Supervisor may need to oversee staff when they are on medical leave (MC).
Key Responsibilities:
- Supervision:Lead and oversee a team of cleaning staff, including assigning tasks and monitoring their performance.
Ensure that cleaning staff adheres to safety protocols and follows company policies and procedures.
Provide guidance and support to staff who are on medical leave (MC), ensuring continuity of cleaning operations. - Scheduling:Develop and maintain cleaning schedules to ensure all areas are cleaned regularly and efficiently.
Adjust schedules as needed to accommodate special events or emergencies. - Training and Development:Train new cleaning staff on cleaning techniques, equipment usage, and safety procedures.
Provide ongoing training and coaching to improve staff performance.
Arrange for cross-training of staff to cover absences due to MC. - Quality Control:Conduct regular inspections to ensure cleaning tasks are completed to high standards.
Address any deficiencies and provide feedback to staff for improvement.
Ensure that temporary staff or replacements maintain quality standards during MC. - Inventory Management:Monitor cleaning supplies and equipment inventory.
Place orders for supplies and ensure stock levels are adequate. - Customer Relations:Communicate with clients or building occupants to address concerns and ensure satisfaction.
Handle complaints or issues in a professional and timely manner. - Health and Safety:Ensure that cleaning staff follows safety protocols, uses protective equipment, and handles chemicals safely.
Investigate and report any accidents or incidents.
Make necessary arrangements to accommodate staff on MC and ensure they receive proper support upon their return. - Budget Management:Assist in budget planning and management for cleaning operations.
Monitor expenses and work to control costs. - Communication:Maintain open and clear communication with cleaning staff and management.
Address any issues, concerns, or feedback promptly and professionally.
Facilitate team meetings and provide updates on cleaning operations.
