Front Desk Receptionist

Location: Valour Primary School, 49 Punggol Central

Duration of Service

• Contract Period: From 1 Jan 2025 to 31 Dec 2025
• Working Hours:
  Receptionist 1:Mondays to Thursdays: 7:00 AM to 4:15 PM (inclusive of a 45-minute lunch break)
  Fridays: 7:00 AM to 3:45 PM (inclusive of a 45-minute lunch break)
  
  Receptionist 2:Mondays to Thursdays: 8:15 AM to 5:30 PM (inclusive of a 45-minute lunch break)
  Fridays: 8:45 AM to 5:30 PM (inclusive of a 45-minute lunch break)
  Note: Services are not required on Saturdays, Sundays, and gazetted public holidays.
  

Scope of Services

The Services required include, but are not limited to:

1. Attend to all incoming phone calls, inquiries, and deliveries promptly.
2. Assist walk-in students, teachers, parents, visitors, and school stakeholders with care and empathy.
3. Contact parents of unwell students to arrange for them to be taken home or to address students who have been absent from school.
4. Provide simple first aid to injured or unwell students and maintain the sick bay, including first aid supplies.
5. Man the General Office reception counter and ensure it is clean and tidy.
6. Manage simple office administrative tasks, such as receiving and directing incoming mails/packages, making trips to the Post Office, and managing/distributing notifications and letters to teachers’ trays.
7. Call and engage with parents for administrative matters, e.g., GIRO forms and financial aid supporting documents.
8. Perform administrative tasks using basic Microsoft Office applications (data entry, preparing Word documents, and Excel spreadsheets).
9. Assist with other ad-hoc tasks assigned by the school, e.g., P1 registration exercise, emergency exercises, etc.

Qualification, Skills & Experience of Personnel

The Personnel shall minimally have the following qualifications, skills, and experience:

Qualities of Personnel:

1. Good communication and interpersonal skills.
2. Ability to read, write, and converse in English.
3. Warm personality with strong customer service skills and telephone etiquette.
4. Ability to work independently.
5. Good team player with initiative.

Qualifications, Skills & Experience:

1. Minimum of 2 years experience in front desk reception duties.
2. Relevant reception experience in a school setting would be highly advantageous.
3. Experience with administrative work using basic Microsoft Office (Word, Excel).
4. GCE “O” Level certificate with at least 2 “O” Level passes.