Responsibilities:
- To read Order Taker log entries at the beginning of the shift and do the necessary follow up during the shift.
- To print any housekeeping report as required by housekeeping.
- To distribute keys and pagers as required and ensure that the records are signed.
- To keep Executive Housekeeper and Assistant Executive Housekeeper and all relevant housekeeping personnel informed of updates in guest information from Front Office for the execution of the daily operations.
- To ensure that all necessary office supplies are available.
- To file all housekeeping reports accordingly by date.
- To keep Laundry Supervisor informed of any special instructions from the guest pertaining to their Laundry.
- To attend to all telephone calls including the one related to guest/rooms and laundry operation.
- To adhere to standard hotel greetings at all times when answering calls.
- To receive calls from guest and from other departments and distributing messages to all concerned immediately.
- To give correct information and to co-ordinate with the Valet Runners, Housekeeping Supervisors and to Housekeeping Attendants.
- To inform and leave messages for guest, for any discrepancy in the laundry /dry cleaning and pressing list.
- To comply with the hotel grooming standards.
- To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.
- To be familiar with hotel Fire Safety and Security procedures
- To perform all duties other than these above which are requested by the hotel management/direct supervisor.
Requirements:
- Completion of Secondary education; or up to one month related experience and/or training; or equivalent combination of education and experience.
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritise work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organisational and planning skills
- Proficiency in MS Office
