Primary Responsibilities:
- To assist in the supervision during Banquet functions set-up, service and cleaning after the functions.
- To ensure all employees (including part-time employees and F&B tenant) are trained according to the established standards and conduct on-the-job training when needed
- Providing excellent service to all guests during all banquet functions according to service standards and hotel's policies and procedures.
- To operate all banquet equipment including audio visual and sound equipment.
- To ensure that function rooms are fully set-up according to the event order.
- To ensure that all guests' complaints, no matter how small, are attended to promptly and seriously and to report any guest complaints/feedback to the Manager and recommend solutions after every function.
- To maintain a good knowledge of all outlets in the hotel and its happenings and promotions.
- To control operating and ordering cost expenses.
- To assist ensure safety and hygiene practices in line.
- To build and maintain customer relationship and internal team relationship.
- Secondary role is to assist Concierge and Housekeeping Operations when required.
Financial
- To work hand-in-hand with the Sales Team to achieve their monthly sales budget.
- To drive customer satisfaction indicator to meet targeted score set by company.
Customers
- To achieve a high level of service quality which meets the demands and expectations of all hotel guests and internal customers.
Corporate Assets
- To ensure proper handling of equipment (including cutlery and crockery) and breakage are kept to the minimum in the section.
- To ensure that the function/meeting rooms and banquet office is kept neat, clean and in functionally good conditions.
