JOB SUMMARY
The Senior Manager, Payment Solutions Asia Pacific (excl. China) reports to the Senior Director Finance Systems & Shared Services and plays a key leadership role within our finance organization. This position will support the Senior Director focusing on managing hotel credit card payment processes, optimizing payment solutions, and ensuring efficient financial transactions for guests and the organization.
The role is responsible for:
- Support the payment solutions strategic planning as part of the global project “Integrated Payment Gateway and Tokenization” for approximately 500 properties across 20 countries.
- Be part of the team in executing the implementations of the identified and approved solutions by market over the next two years.
- Maintaining, sustaining, improving the implemented solutions, and identifying improvement opportunities with regards to operational efficiencies, tightening security and broadening payment methods as and when identified as relevant based on volume and impact assessments.
CANDIDATE PROFILE
Attributes, Knowledge and Skills
- Prior working experience in Hospitality or Finance industry is mandatory.
- Prior project management experiences would be advantageous.
- Demonstrates organizational and prioritization skills, high performance levels under tight deadlines.
- Solid communication skills leading change.
- Good business process skills; ensuring compliance with existing processes and producing quality results.
- Able to develop and maintain effective relationships and promote a service orientation that delivers results.
- Ability to work effectively and make decisions in a collaborative work environment.
- High degree of initiative, personal responsibility, and integrity.
- Willingness to travel.
- Strategic Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.
- Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.
Core Work Activities
- Participate in planning meetings with internal / external stakeholders, maintain notes and follow up.
- Manage project tracking platforms, such as Monday.com, Smartsheet and Land-iT (an internal activity board for hotels to indicate completion of assigned tasks).
- Provide project management, analytical and communication support from as subject matter expert.
- Engage internal stakeholders to develop and update deployment materials based on solution and 3rd party by market.
- Support the implementation of program initiatives by gathering stakeholder information, producing program updates in a timely manner, ensuring delivery deadlines are met.
- Support 3rd party provider governance calls to monitor SLAs, performance, and ticket resolution.
- Support issue resolutions and facilitate escalation where applicable.
- Identify opportunities to improve system deployments and communication channels with hotels to ensure consistency and high level of knowledge and skills at property level.
- Conduct training webinars with properties on activities to implement or improve payment solutions in place.
- Support project post go-live program adoption & sustainment support.
- Leverages strong functional leadership and communication skills to influence change.
- Track & set goals & monitor results on regular basis; conduct performance analysis based on market needs.
- Develops and implements appropriate processes to improve performance in coordination with the area operations & finance teams.
Additional Responsibilities
- Communicates & support with supervisors and co-workers via teams, in written form, e-mail, or in person in a timely manner.
- Demonstrates self-confidence, energy and enthusiasm.
- Informs and/or updates leaders on relevant information in a timely manner.
- Manages time effectively and conducts activities in an organized manner.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Performs other reasonable duties as assigned by the Director, Payment Solutions.
Education and Experience
- Minimum 7 years’ experience in Finance or Hospitality Operations related field.
- Knowledge of accounting principles.
- Experience contributing to team settings and dealing with multiple stakeholders.
- Possesses relevant Accounting and Finance skills to sift through operational processes.
- Contribute to project tracking tools and reports.
- Ability to apply change management skills and align communication strategies with project leaders.
- High level of interpersonal skills to work effectively with others, motivate team members and elicit work output in a team environment.
- Familiarity with hospitality accounting, reservations and property management systems is a plus.
- Ability to communicate clearly and effectively, both orally and in writing
- Multi-language capabilities considered a plus.
- Undergraduate degree in Accounting, Finance, Business, equivalent experience, or certification
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
