Responsible for: Individual contribution to support assigned Post sites
The Technical Assistant Facilities Manager is responsible overall technical responsibility of facilities service delivery as the single point of contact for technical issues at the site. This role will manage comprehensive engineering and maintenance services and has responsibility for delivery of services in accordance with the Contract and agreed financial and performance measures and SLAs.
The Technical Assistant Facilities Manager will be responsible for:
- Site Operations Efficiency
- Monitoring operation of electrical and mechanical equipment supporting the facility and facility’s critical operations
- Analysing the operation of the various systems to determine the cause of any problem / malfunctions and take corrective action as required
- Ensuring all site facilities operations, maintenance and management activities of the electrical, mechanical, chemical, fire protection systems and equipment, etc., are performed in a safe and efficient manner and comply with the client, JLL and governmental policies and requirements
- Responsible for technical and facilities’ operations, ensuring all Critical Environment (CEM) requirements are met
- Energy management programs to assist the client to reduce cost and eliminate waste
- Managing all vendors effectively and to carry out technical and safety audits/maintenance and repairs for all equipment as scheduled
- Developing engineering service delivery standards with the assistance from JLL’s EOS Platform
- Understanding and adhering to the site’s Critical Environment Management procedures
Providing viable solutions for technical issues to the client at all times
- Implementing the Planned Preventive Management Program for the site and are completed in accordance with the scheduled maintenance program
- Providing input for minor projects and coordinate with vendors from commencement to completion while working with the Programme Director
- Assisting the Digital Performance & Quality Lead in conducting compliance reviews as directed
- Conducting site training, daily meetings and support aimed at expanding the capabilities of the operations staff
- Assist in the procurement of vendors and services as required
- Working with other members of the team to meet all key performance indicators as set out in the management contract
- Ensure 24/7 emergency call support and site attendance is provided
- Working with Post FM and Helpdesk personnel attending to helpdesk queries and to schedule equipment to be taken offline so that preventative maintenance can be performed
- Health, Safety and Risk Management
- Under direction of PFM, assist in conducting regular audits to ensure that safety procedures are being complied with
- Assist in carrying out safety procedures when needed
- Assist in the property risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies
The Technical Assistant Facilities Manager will demonstrate the following competencies:
- Assisting PFM to manage Corrigo work order, PPM and other data to ensure data accuracy in a timely manner
- Excellent technical troubleshooting knowledge and skills
- Updating and correcting Work Orders in Corrigo as requested and approved by the PFM/RWL
- Teamwork, collaboration and communication skills
- Special knowledge and skills including exposure to HVAC, mechanical, electrical and fire systems
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
- Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
- Worked in a dynamic environment with basic understanding of facilities management
- University degree or professional qualification in engineering/facilities management
- Over 4 years practical experience in facilities operations
- Experience in incident managing and reporting
- Experience in technical workplace administration and coordination
- Experience in vendor management, client management and procurement
- Good computer skills in Microsoft Suite programs
