Responsibilities:
• Monitoring and Support: Continuously monitor the performance and availability of all IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for any issues that arise.
• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols. Document all incidents and resolutions in the incident management system.
• System Maintenance: Perform regular maintenance tasks, such as software updates, patch management, and system backups, to ensure the integrity and security of IT systems.
• Operational Tasks: Execute daily operational tasks, such as system health checks, log reviews, and performance monitoring. Ensure all scheduled tasks are completed within defined SLAs.
• Communication: Maintain clear and effective communication with other IT teams, stakeholders, and end-users. Provide regular updates on the status of ongoing incidents and operational activities.
• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely and in compliance with relevant standards.
Requirements:
• (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or related field preferred.
• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud)
• Proficiency in operating systems (Windows, Linux), network protocols, VMware and IT infrastructure. Experience with monitoring tools and incident management systems.
• Strong critical thinking and problem-solving skills and a passion for information security
• Fluent communicator in both written and spoken English; Good interpersonal skills
• Candidate to indicate his/her certification status and number of years of experience on the above list of technologies in his/her application.
• Able to perform shift work
Interested candidates may apply to [email protected] & [email protected] with your updated CV and expected salary.
