Astek has an opening of IAM Support Analyst role for one of our project based in Singapore. Candidates with no IAM experience but relavant support experience are welcome to apply.
Responsibilities:
- User Access Management: Ensure timely provisioning and de-provisioning of user access according to our policies and SLAs.
- Reporting: Generate monthly reports on IAM service requests, including pending and completed tickets.
- Compliance Reviews: Conduct corporate-wide IAM reviews and coordinate user access rights reviews.
- User Acceptance Testing (UAT): Perform UAT for IAM-related projects and system enhancements.
- Documentation Maintenance: Update IAM processes and procedures using our templates.
- Security Investigations: Assist in investigating security breaches, including user communication and escalation processes.
- Incident Escalation: Escalate suspicious security incidents after verification.
- Process Improvement: Periodically review IAM processes for opportunities to streamline and enhance efficiency.
Requirement:
- 2-10 years of IT Support experience, particularly managing softwares or applications within the IT Security domain
- IAM or identity access experience will be ideal
- Willingness to learn, proactive and discipline
- Experience in UAT and ticketing tools
- Troubleshooting and integration experienced required
