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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Front desk Department Executive
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Front desk Department Executive

Academia Pte. Ltd.

Academia Pte. Ltd. company logo

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.


Responsibilities:

  • Provide general front desk assistance to walk-in students and parents
  • Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
  • Assist students and parents with registration and scheduling changes by inputting changes into the student database
  • Assist students and parents with invoicing and payment via credit card or bank transfer
  • Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
  • Provide administrative support to teachers when required, including printing, photocopying, and scanning
  • Perform any other duties as required and assigned by Management

Requirements:

  • Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
  • Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
  • Past experience in front-facing customer service is a plus
  • Off days on Thursdays and Fridays
  • Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.


Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

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