Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.
Job Summary:
We are seeking a skilled and experienced ServiceNow Consultant with a proven track record in implementing IT Service Management (ITSM), Customer Service Management (CSM), and Field Service Management (FSM) modules. The successful candidate will play a key role in designing, configuring, and implementing ServiceNow solutions to meet our organization's IT service and customer service needs.
Responsibilities:
- Collaborate with clients to understand their ITSM, CSM and FSM requirements and translate them into effective ServiceNow solutions.
- Design, configure, and implement ServiceNow modules such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Customer Service, and Field Service.
- Customize and enhance workflows, forms, and business rules to align with organizational processes and best practices.
- Provide technical expertise and guidance to clients and internal teams on ServiceNow platform capabilities and best practices.
- Conduct workshops, training sessions, and knowledge transfer sessions to empower end-users and administrators.
- Collaborate with cross-functional teams to integrate ServiceNow with other business systems and applications.
- Stay updated on ServiceNow releases, features, and industry best practices to ensure the continuous improvement of our ServiceNow implementation.
- Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
- Troubleshoot and resolve issues, and provide ongoing support to end-users.
Experience/ Qualifications:
- Minimum 5 years of experience in ServiceNow implementation with focus on ITSM, CSM, and FSM modules.
- Strong knowledge of ServiceNow platform architecture, design, and implementation best practices.
- Hands-on experience with configuring and customizing ServiceNow modules and workflows.
- Familiarity with integrations between ServiceNow and other enterprise systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.
- ServiceNow certification(s) is a plus.
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