Sales and yoga studio manager

The Sales Manager is responsible for overseeing all aspects of sales, client engagement, and relationship management at Reality Yoga. This role involves driving membership sales, promoting yoga and wellness services, addressing client inquiries and concerns, and building long-term relationships to foster loyalty and satisfaction. The Sales Manager plays a critical role in maintaining Reality Yoga’s reputation for excellence, ensuring that client needs are met with care, and creating strategies to achieve sales targets and grow the client base.

Specific Responsibilities

1. Develop and maintain strong relationships with clients, ensuring they understand Reality Yoga’s services, membership packages, and class offerings.

2. Provide detailed information about the benefits of yoga, pilates, and wellness programs, guiding clients toward suitable memberships or services.

3. Act as the primary point of contact for resolving client issues, including membership concerns, scheduling conflicts, or service feedback, and implement solutions to ensure client satisfaction.

4. Work closely with the operations and front desk teams to ensure smooth class scheduling, timely responses to inquiries, and seamless membership processing.

5. Ensure all client-related documentation, such as membership agreements and payment details, is accurate and up-to-date, handling sensitive information with confidentiality.

6. Manage post-sale services, including handling membership renewals and upgrades.

Technical Skills and Competencies

1. Deep knowledge of Reality Yoga’s services, including yoga, pilates (mat and reformer), and wellness programs, along with an understanding of their benefits and market appeal.

2. Strong communication skills to clearly convey information about services, promotions, and membership options to clients.

3. Knowledge of service standards and client satisfaction metrics, with the ability to ensure a high level of service quality.

4. Experience with customer relationship to track membership sales, manage client accounts, and coordinate between clients and staff.

5. Ability to adapt to changing client needs and class schedules while maintaining a high level of service and client satisfaction.