Duties and Responsibilities:
- Oversee and manage assigned outlets for its operational and manpower planning.
- Complete intensive operational training at designated outlets within specific timeline., with shift requried.
- Assist management to establish and develop operating policies, systems, processes to accommodate and support the rapid growth of the organization.
- Monitor and responsible for sales performance of respective outlets.
- Attend regular meetings to solve various operational issues for growth sustainability.
- Conduct Outlet Examination and Training regularly for staff development and/or promotion.
- Involve in investigation of issues relating to customer complain (Service and Product Quality).
- Review the performance of Store Managers and outlet employees, and provide corrective action for improvement if necessary.
- Responsible for monitoring and managing the outlets expenses and inventory usage if necessary.
- Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set.
- Support outlet operations when there is shortage of mannpower.
- Take on operations related projects such as new product testing, supplier/vendor management, POS Machine Training and other projects that aid business development.
- Perform related duties/tasks as required.
Requirements:
- Candidate must possess at least a Diploma in any field.
- At least 3 years of experience in management position in Beverages or F&B chain industry.
- An intensive training at outlet to understand the SOP is required for this position.
- With passion in working in F&B industry and its operational processes.
- Able to work on weekends and public holidays.
- Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
- Able to work independently and in a team.
- Service oriented, good time management with ability to handle various projects simultaneously.
- Excellent interpersonal skills with the ability to communicate with all level of employees.
- Proficient in Microsoft Words / Excel / Power Point.
- Able to commence immediately or within short notice will be an added advantage.
- We regret to inform that only shortlisted candidates will be notified.
