1. ensure that the cafe maintains high standaed of cleanliness, safety and food quality. At the same time, the director will guide the trainee on the shift scheduling and manage staff performance.
2. identify new sales opportunities such as events or promotions to drive revenue growth and how to adjust sales strategues based on performance data and market trends.
3. monitor the cafe expenses and implement cost saving measures where possible and maximise the profits.
4. utilize social media and in store promotion to attract customers at the same time collaborate with the baking team to develop new products to keep the cafe offering fresh and attractive.
5. handle customer complaints or issues promptly and professionally.
6. prepare and present reports on sales, operations and financial performance and identify any possible areas for improvements.
