- Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
- Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
- Monitoring and maintaining the computer systems and networks within an organization;
- Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
- Troubleshooting basic hardware issues;
- Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
- Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
- Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
- Other scope/tasks as assigned by authorized personnel of Agape.
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