Responsibilities
- Attend to customer inquiries and improve service procedures.
- Investigate and resolve order-related issues promptly and effectively.
- Provide feedback to management to enhance products and services.
- Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
- Maintain records of customer interactions and resolutions.
Requirements:
- 1 year of proven experience in customer service, order management, or a related role.
- Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
- Strong organizational and multitasking abilities.
- Attention to detail and a commitment to accuracy.
- Problem-solving skills with a proactive and customer-centric approach.
