We are looking for a Patient Service Officer (PSO) for the Admission & Discharge team to ensure a smooth admission procedures for patients. Duties include but are not limited to Admission registration, Financial counselling, Discharge and Billings, Insurance processes. You will also be involved in other administrative duties (extending support to other clinics when required).
Key Accountabilities:
Perform Admission & Billing process:
- Generate bill estimatation and provide financial counselling to patient/next of kin
- Advise patient on MediSave / MediShield / Integrated Shield / Corporate insurances
- Data entry of all fees and information into the system
- Execute payment collections and refunds (credit card, cash, nets, cheques)
- Managing difficult customers’ enquiry/feedback
Qualification / Work Experience Requirements:
- Minimum NITEC/GCE O/A Levels
- Tech Savvy
- 2 years of experience in healthcare/admission setting is an advantage
- Able to work 2 rotational shifts - 7am to 4pm / 10am to 7pm (Monday to Friday), 7am to 11am / 10am to 2pm (Saturday), Sunday & Public Holiday: Closed
Personality requirements
- Ability to work in team and fast-paced environment.
- Able to communicate, a Team player with natural ability to interact with other department staff of all levels ensure smooth and seamless experience for patients.
- Adaptable and willing to learn new skills.
- Possess good verbal and written English language.
- Bilingual is an advantage.
