Responsibilities:
• Work within a ticketing system in support for server fleet.
• Work in a 5*8 to provide break-fix support to the IT infrastructure
• Be the first point of contact for break fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Support rack and stack and power up new equipment.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
Qualifications:
• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, TCP/IP and DHCP.
• At least three years of experience supporting IT equipment or related technology.
• Prior experience in large scale datacenters.
• Basic working knowledge of Mechanical and Electrical infrastructure. • Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.
