Job Details:
• Overseeing day-to-day operations of the Dormitory and ensures the highest level of clients and residents’ satisfaction and service standards in accordance with our operational policies and procedures.
• Responsible in handling client/resident’s feedback and resolving complaints or issues promptly and satisfactorily through consistent engagement with the parties.
• Maintain a clean and safe environment, including raising mental health awareness for the residents.
• Responsible for ensuring that the Dormitory complies with FEDA and industry regulations.
• Responsible to provide guidance on the preferred communication method to resolve operational, event and dormitory regulatory issues at the Dormitory.
• Responsible for ensuring smooth implementation of duty roster and manning plan for operations of the Dormitory to ensure services meet the expectations.
• Assist Dormitory Manager during engagement with public authorities (i.e. BCA, MOM, SPF, NEA, SFA, ICA, SCDF, MHA, MWC etc.)
• Evaluate stakeholders’ and residents’ feedback and reports and initiate corrective actions and further improvement on the Dormitory operation.
• Prepare and submit weekly/monthly/quarterly reports and updates for Dormitory Manager, Operation Director and the Management.
• Attend to any emergencies at the Dormitory.
• All other duties assigned by immediate superior from time to time.
Requirements:
- Minimum education: N level.
- No previous experience required; training will be provided.
- Excellent team player.
- Basic proficiency in spoken and written English.
- Alert and possesses strong observational skills.
- Personal transportation is an advantage.
Additional Information:
- Salary starting at $2,400 per month.
- Completion of all three security courses is required for employment confirmation.
- 44-hour work week, with rotating shifts including weekends and public holidays.
Benefits:
- Night Shift Allowance
- Outpatient Medical / Dental Benefit
- Hospital & Surgical Insurance Coverage
- Personal Accident Insurance Coverage
- Free Annual Basic Health Screening
- Birthday Leave
- Salary Payment at Mid & End Month
- 13th Month Pay (AWS)
- Training Sessions
- Good Career Progression
