5.5 days per week
8.30am - 6.00pm for Mondays-Saturdays
Sundays only Morning slots:
· Sat/Sun Morning: 830am 130pm
· Sat Afternoon: 12pm 6pm
Location: Ubi (Hybrid Work Arrangement)
Scope of work
· Livechat
· Email service tickets
· Answer Customer comments and reviews on Social media and App stores : Facebook, Instagram , Appstore, Google Play , other review sites (open comments and direct messages)
· Raise Service Request and work with IT support to close cases
· Monitor competitive activity on social media and produce weekly management report.
· OT when business / operation required
Skill set required
· Good command of English
· Familiar with Apps and social media platforms
· IT Savvy
· Good customer service skills.
· Undergraduates from Polytechnics / Universities are encouraged
