- Manage the day-to-day operations of the organization, ensuring that all processes are efficient and effective.
- Develop and implement operational policies and procedures to ensure that the organization operates in a compliant and efficient manner.
- Ensure that the organization meets its goals and objectives, and that performance targets are achieved.
- Oversee the delivery of CET programs, ensuring that they are delivered to a high standard and that customer satisfaction is maintained.
- Work closely with senior management to develop and implement strategies for improving operations and enhancing the customer experience.
- Ensure that all regulatory requirements are met, and that the organization operates in compliance with all relevant legislation and standards.
- Manage the recruitment and training of staff, ensuring that they are competent and capable of delivering high-quality services.
- Develop and implement performance management systems, ensuring that staff performance is monitored and evaluated on an ongoing basis.
- Manage the organization's resources, including financial, physical, and human resources, ensuring that they are used effectively and efficiently.
- Prepare reports and provide regular updates to senior management on the performance of the organization and its operations.
- Build and maintain relationships with key stakeholders, including customers, suppliers, and partners.
Job Requirements
- Bachelor's degree in business administration, operations management, or a related field.
- At least 5 years of experience in operations management and/or administrative management, preferably in a CET organization.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Demonstrated ability to manage staff and resources effectively.
- Knowledge of relevant legislation and standards.
- Ability to develop and implement policies and procedures.
- Strong analytical and problem-solving skills.
- Proven ability to work under pressure and meet deadlines.
- Proficient in the use of Microsoft Office and other relevant software.
