Job Responsibility:
- Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.
- Lead weekly and regular customer conference calls and business reviews focusing on operational performance.
- Manage issue resolution with third-party vendors and serve as the escalation point for major customer issues.
- Coordinate multiple customer accounts at regional and global levels, ensuring operational excellence and customer satisfaction.
- Drive functional issue resolution and strategic initiatives from a management perspective.
- Act as a key member of the Regional Program Management Team, fostering cross-functional partnerships.
- Ensure customer KPIs and Service Level Agreements (SLAs) are consistently met and drive regular improvement initiatives.
- Maintain and update regional SOPs and encourage best practices across teams.
- Lead and participate in customer-related activities across various functional areas, including sales, customer service, billing, and operations.
- Play a vital role in sourcing vendors and advising on cost reduction strategies while meeting customer requirements.
- Tasks as per assigned by superior
Requirements
- Degree in Business, Logistics, Supply Chain, Information Technology, or a related field.
- Minimum of 3 years' experience in a similar role within the logistics or related industry.
- Proven background in Customer Relationship Management or operational roles.
- Strong decision-making capabilities and effective planning skills.
- In-depth knowledge and expertise in the logistics field.
- Excellent customer relationship management and performance management skills.
- Experience in virtual/remote management and working within a cross-functional/matrix organization.
- Independent, with cross-cultural management experience.
- Excellent communication, interpersonal skills, and a strong team player approach.
