Key Responsibilities:
- Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
- Perform first level support to troubleshoot and solve technical issues
- Perform L2 and L3 escalations if necessary and required
- Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
- Take ownership of all problems reported to the help desk. For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
- Interface with other maintenance vendors (vendor management) for problem reporting and resolution
- Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
- To be responsible for accurate record keeping, tracking and processing of all documents related to IT
- Any other ad hoc duties as assigned by supervisor.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
