We are looking for an experienced Lead Application Support Engineer to manage and enhance the application support function within our organization.
In this role, you will be responsible for overseeing the smooth operation, troubleshooting, and optimization of business-critical applications.
You will lead a team of application support engineers, ensuring they provide timely and efficient support, while also working closely with development teams and stakeholders to resolve issues and improve system performance.
- Working Hours: Shift work (12 hours shift)
- Working Location: Central
- Salary Package: up to $5,800 (basic) + AWS + attractive bonus
- This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required
Responsibilities:
- Provide daily support to users including answering questions, analyzing problems, and quick forming solutions to return systems to proper operation
- Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
- Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Requirements
- Qualification in Computer Science or equivalent
- Willing to work on rotating shifts including weekends and public holidays
- Experience in supporting fintech related software applications is a plus
- Experience with some programming languages(HTML, JAVA) will be an added advantage
- Excellent verbal and written communication skills, including the ability to create organize and informative reports, as well as comprehensive, accurate documentation.
If you're a technical leader with a passion for ensuring application stability and performance, we'd love to have you on our team!
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Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781
