- Provide 2nd Level helpdesk and onsite support to users and VIPs for desktop,notebooks,mobile devices,peripherals,video conferencing and audio conferencing equipment.
- Ensure timely updating of software patches and mantain devices at optimal performance
- Deliver IMAC ( Install,Move, Add , Change) and Deskside Break Fix Support for end user devices and peripherals, adhering to SLAs by location.
- Oversee installations,deinstallations,cascades, moves,additions, refurbishments and operational changes for all inscope equipments, software and related services.
- Coordinate,plan and schedule IMACs in support of office changes, staff onboarding/offboarding,collaborating with all affected IT functions and 3rd party vendors to minimize operational interruptions.
- Handle Video conferences and assist with meeting room A/V setups
- Participate in IT related projects, activities and events as required.
Requirements for the role
- Strong technical skills and general IT knowledge to trouble shoot and resolve desktop, notebook,mobile and peripheral issues.
- Excellent communication and interpersonal skills.
- Singapore Citizen or Singapore Permanent resident may apply
