Responsibilities:
- Accurately and efficiently input and update customer information in various databases and systems.
- Review and verify the accuracy and completeness of data related to debt accounts.
- Reach out to customers via phone, email, and written correspondence to collect outstanding debts.
- Negotiate payment plans and settlements with debtors while ensuring a high level of customer service.
- Maintain organized and precise records of all data entries and communications.
- Collaborate closely with the accounts receivable team to address billing issues and discrepancies.
- Follow company policies on data security and confidentiality, as well as comply with federal and state debt collection regulations.
Qualifications:
- Demonstrated experience in data entry, debt collection, or similar fields.
- Proficient in Microsoft Office Suite (particularly Excel) and data entry software.
- Strong attention to detail and accuracy in handling data and communications.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to handle challenging conversations with professionalism and empathy.
- Strong organizational skills with the ability to prioritize tasks effectively.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd | EA License No. 20C0270
TEY WEI JIAN | EA Registration No. R24120855
