Title - Senior (Trading) Application Support Analyst
Level - Middle
Job responsibilities/duties:
- Serve as the primary point of contact for all trading application issues, both in-house and vendor-provided.
- Proactively monitor and maintain trading systems, identifying potential problems before they impact operations.
- Provide first-level support for trading applications, including troubleshooting issues with external vendor systems.
- Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders.
- Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution.
- Create and update documentation on troubleshooting processes and escalation procedures.
- Collaborate with traders and middle office personnel to understand their needs and optimize system configurations.
- Participate in vendor system upgrades and testing to ensure minimal disruption to trading activities.
- Conduct regular system health checks and performance analysis.
- Assist in user training for both in-house and vendor applications.
Qualifications:
- Bachelor's or Master's degree, preferably in an IT related field
Min years of experience (overall industry):
- At least 5 years of experience in financial technology support, preferably in a hedge fund or investment banking environment.
Any other skillset and requirements:
- Strong understanding of trading operations and common trading application platforms.
- Hands-on experience with at least two of the following systems: FlexTrade, Tradeweb, Markitwire, Orchestrade, TS Imagine, or Trading Technologies.
- Experience with virtualization/remote access technology such as Citrix.
- Excellent problem-solving skills with the ability to troubleshoot complex, multi-system issues.
- Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.
- Experience in managing vendor relationships and escalation processes.
