Job Overview:
The QA Manager will be responsible for managing and overseeing all quality assurance activities within the organization, ensuring that products and services meet all quality standards. The ideal candidate will have in-depth knowledge of Quality Management Systems (QMS) and ISO certification processes, driving continuous improvement and compliance across the organization. This role plays a critical part in ensuring the company meets regulatory and customer expectations.
Key Responsibilities:
- Quality Management System (QMS):Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO standards (e.g., ISO 9001, ISO 14001, etc.).
Regularly audit and review QMS processes to ensure continuous improvement and compliance.
Ensure documentation, procedures, and processes align with QMS requirements.
- ISO Certification Management:Lead and manage the ISO certification process, including initial certification, recertification, and internal audits.
Coordinate with external certification bodies and manage relationships to ensure the company's certification status is maintained.
Provide guidance and training to staff regarding ISO requirements and their roles in maintaining certification.
- Quality Assurance Oversight:Oversee all quality assurance operations, including quality control procedures, testing protocols, and defect management.
Implement and enforce QA standards and policies throughout the production and service delivery processes.
Collaborate with cross-functional teams (production, engineering, procurement, etc.) to ensure product quality.
- Internal Audits & Continuous Improvement:Plan and conduct internal quality audits, identifying non-conformance and areas for improvement.
Lead root cause analysis for quality-related issues and implement corrective and preventive actions (CAPA).
Promote a culture of continuous improvement by developing and executing process optimization initiatives.
- Compliance & Risk Management:Ensure company compliance with applicable regulatory requirements, industry standards, and customer expectations.
Identify and mitigate risks associated with product quality and process inefficiencies.
Maintain an up-to-date understanding of changes in quality regulations and standards relevant to the industry.
- Team Leadership & Development:Manage and mentor the QA team, fostering a culture of accountability, professional development, and continuous improvement.
Provide leadership in solving complex quality issues, both internally and with external stakeholders.
- Customer & Supplier Interface:Act as the primary point of contact for quality-related concerns from customers and suppliers.
Ensure effective communication of quality standards and expectations to suppliers and collaborate to resolve quality issues.
Qualifications and Skills:
- Education:Bachelor’s degree in Engineering, Quality Management, or a related field.
Advanced degrees or certifications in Quality Assurance or Management (preferred).
- Experience:Minimum of 8-10 years of experience in quality assurance, with at least 3-5 years in a management role.
Proven experience in managing QMS and ISO certification processes in manufacturing, engineering, or production environments.
- Technical Skills:In-depth knowledge of ISO standards, especially ISO 9001 (Quality Management), ISO 14001 (Environmental Management), or related certifications.
Proficiency in quality assurance methodologies such as Six Sigma, Lean, FMEA, and root cause analysis.
Strong experience in conducting audits and leading CAPA processes.
- Soft Skills:Excellent leadership, communication, and team management abilities.
Analytical mindset with problem-solving skills and attention to detail.
Ability to work cross-functionally and manage multiple projects simultaneously.
