Your new company
This is a financial services firm with a strong presence and branding.
Your new role
- Employee/HR Client Inquiry Case Management: Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters. Serve as an escalation point for complex inquiries and maintain robust case management systems.
- Employee Support: Deliver essential, thoughtful, accurate, and timely support to address the individual HR needs of employees and managers, in alignment with policies. Champion exceptional employee service by creating the best possible experience throughout the employee lifecycle. Analyze inquiry-related data and insights to identify themes and improve the overall employee experience.
- Onboarding Operations: Oversee the end-to-end onboarding process for new hires/contingent workers, including communication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatory compliance, and completing Right to Work Checks. Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires and completing relevant processes in Human Capital Management (HCM) system, Workday.
- Data and Transaction Operations: Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions.
What you'll need to succeed
- Bachelor's degree in Human Resources, Business Administration, or a related field from an accredited university
- 2+ years of experience in HR operations or Shared Services, employee/HR client inquiry case management, and/or hiring and onboarding.
- Knowledge of HR systems such as Workday and/or ServiceNow, Qvidian with an affinity for technology, ability to think with a “tech approach,” and interest in HR technologies
- Strong knowledge of HR policies, procedures, and employment laws.
What you'll get in return
This is an excellent opportunity to be part of a financial services organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
EA Reg Number: R1660446
EA License Number: 07C3924
Company Registration No: 200609504D
