Join the Real Madrid Foundation Football & Basketball School and contribute to creating a positive and enjoyable experience for our students and parents. Apply now and be part of a dynamic team that supports the growth and development of young athletes in Singapore.
Responsibilities:
- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.
- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.
- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
- Maintain accurate and updated records of student information, attendance, and payment records.
- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.
- Provide administrative support, such as scheduling appointments, preparing reports, and assisting with event coordination and training operations.
Requirements:
- Previous customer service experience, preferably in an educational or sports-related environment.
- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.
- Proficient computer skills, including experience with Google Applicactions and customer relationship management (CRM) systems.
- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.
- Passion for customer satisfaction and dedication to delivering high-quality service.
- Flexibility to work during weekends, and holidays as per the school's operational schedule.
