Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.
They are looking to hire for their Front of House Service team for Service Captain and Supervisors. This will be across their banquet, buffet and lounge teams, as well as signature Italian restaurant.
Responsibilities:
- Focus on providing excellent customer service, keeping guests in mind at all times.
- Take initiative to solve issues, communicating clearly with both guests and colleagues.
- Suggest operational and environmental improvements in the hotel.
- Ensure safety for yourself and others in the workplace.
- Be knowledgeable about the food and beverage menu, and explain it confidently to guests, including dietary suggestions.
- Collaborate with the Manager to improve customer service.
- Offer menu recommendations for guests from various nationalities.
- Be familiar with the menu of all hotel outlets to guide guests effectively.
- Know the opening hours of all hotel restaurants and outlets.
- Recommend local restaurants and city attractions to guests.
- Ensure all areas of the restaurant are properly set for each shift (breakfast, lunch, and dinner).
- Check daily reservations, ensuring tables are ready and large bookings are confirmed.
- Assist bartenders and kitchen staff as needed and complete tasks assigned by the Manager.
- Brief team members on shift details and complete restaurant preparation checklists.
- Greet guests, answer questions, and follow up on queries promptly.
- Maintain cleanliness and ensure service procedures meet required standards.
- Manage restaurant staffing based on business levels to meet guest expectations and budget goals.
- Assist in training and provide feedback to team members after each shift.
- Lead by example, offering guidance and support to the team during shifts.
- Ensure handovers, briefings, and shift reviews are conducted.
- Perform any additional duties as assigned.
Requirements:
- 1-3 years of relevant experience in a 4/5-star hotel.
- Good verbal and written English skills.
- Enthusiastic, motivated, and eager to learn new skills.
- Flexible, adaptable, and able to handle changing demands.
- Strong leadership and team focus, with a willingness to work long hours.
- Outgoing personality with excellent training skills.
