About SBI Singapore
State Bank of India has been playing a major role in fulfilling the global aspirations of Indian corporations through its 235 foreign offices in 29 countries across the world. Our Singapore operations were set up in 1977 with an offshore banking license, equipping us with over four decades of experience in commercial and wholesale banking.
SBI Singapore achieved its Full Bank status with QFB privileges in the year 2008. With the grant of Full Bank status with QFB privileges. SBI Singapore now has 5 retail branches, 19 SBI ATMs and over 200 ATMs via the shared island wide ATM5 network. SBI has a suite of retail banking products which complement its existing corporate banking products thus enabling us to service both individual and corporate customers. SBI Singapore is now a member of FAST payment network facilitating instantaneous SGD fund transfer among the participating member Banks.
About the Role:
Responsible for all counter transactions at the branch and to be able to process them with accuracy and actively refer leads to the Sales team.
- Handle various types of counter transactions/customer applications (cash and cheque deposits, cash withdrawals, draft applications, loan payments, etc.)
- Able to handle cash including foreign currency and travellers’ cheques (checking for authenticity, etc.)
- Receives cash and cheques for remittance overseas or to other banks, verify amount and check accuracy of remittance slips
- Register new customers and set up new accounts for them
- Perform daily balancing of cash and cheques accurately
- Effectively address customer service issues and/or escalate to appropriate person promptly
- Pro-actively identify opportunities and provide feedback to Branch Manager for improvements
- Aware of all KYC/CDD procedures and AML guidelines
- Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
- Act as the service ambassador for the branch
- Smile and greet walk-in customers
- Equipped to handle walk in and phone enquiries
- Making sale referrals to Relationship Managers
You will need to have:
- Diploma holders and above
- At least 3 years of experience in a similar role
- Experience in cash handling and over the counter banking transactions
- Experience in backroom processing will be an advantage
- An eye for details and able to work with a high degree of accuracy
- A strong presence of mind to handle contingencies
- Strong interpersonal skills
- Working Hours: Mon to Fri (10am to 5pm) ; Sat (9.30am to 12.30pm); Sun & PH - Closed
- Able to commit for the full 3-6 months
