Position Summary
The Operations Manager (Retail) will oversee the day-to-day operations of retail stores, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing inventory levels, enhancing customer satisfaction, and implementing operational strategies to drive growth.
Key Responsibilities
Store Operations Management
· Oversee daily store operations to ensure smooth functioning, adherence to company policies, and high customer service standards.
· Monitor store performance metrics, including sales, profitability, customer satisfaction, and employee productivity.
· Develop and implement operational policies and procedures to enhance efficiency and minimize costs.
Staff Management
· Recruit, train, and supervise store managers and staff to maintain a motivated and skilled workforce.
· Conduct regular performance reviews, providing feedback and setting goals for staff development.
· Address employee concerns and manage disciplinary actions in accordance with company policies.
Inventory and Supply Chain Management
· Monitor inventory levels to ensure optimal stock availability while minimizing excess and obsolete inventory.
· Coordinate with suppliers and logistics teams to ensure timely delivery of products to stores.
· Implement inventory control procedures to reduce shrinkage and optimize stock turnover.
Customer Experience
· Develop strategies to enhance customer satisfaction and loyalty, including in-store promotions, events, and customer service initiatives.
· Analyze customer feedback and implement improvements to the overall shopping experience.
· Ensure that all stores maintain a clean, safe, and welcoming environment for customers.
Financial Management
· Prepare and manage the operations budget, ensuring that all stores operate within their financial targets.
· Analyze financial reports to identify trends, variances, and areas for improvement.
· Implement cost-saving measures and operational efficiencies to maximize profitability.
Compliance and Safety
· Ensure all stores comply with local, state, and federal regulations, including health and safety standards.
· Conduct regular audits to ensure stores adhere to company policies and procedures.
· Manage risk and security protocols to protect company assets and ensure the safety of employees and customers.
Strategic Planning and Execution
· Collaborate with senior management to develop and execute strategic initiatives aimed at driving growth and expanding market share.
· Identify and implement process improvements to enhance operational efficiency and effectiveness.
· Stay informed about industry trends, market conditions, and competitor activities to maintain a competitive edge.
Requirements
· Bachelor’s degree in Business Administration, Retail Management, or a related field.
· Minimum 5 years’ experience as an Operations Manager or similar role in the retail/FMCG industry.
· Strong leadership and team management skills.
· Excellent organizational and problem-solving abilities.
· Strong financial acumen and experience in budget management.
· Excellent communication and interpersonal skills.
