The Systems Analyst will be part of the Systems team, responsible for the overall administration, support, and enhancement of the various systems in the organisation.
Key Responsibilities
- Design, configure, and implement Salesforce solutions including custom objects, workflows, approval processes, validation rules and apex coding
- Design, develop and maintain reports, dashboards and key metrics in Tableau to help stakeholders gain insights into their data and deliver actional business intelligence
- Design, build, and maintain custom solutions using SharePoint, Microsoft Forms, Power Automate, and other tools within the Microsoft 365 suite
- Provide technical support of other systems such as Eventbrite, Survey Monkey and Mail Chimp
- Provide end-user support, troubleshooting issues as they arise, and ensuring minimal disruption to business processes
- Work closely with business stakeholders to understand their processes, gather requirements, and translate them into functional specifications
- Provide training for users and maintain detailed documentation of system configurations, changes, and workflows
- Create custom web components using Lightning Web Components to facilitate data exchange and integration between Salesforce and third-party applications to create seamless workflows
- Create ETL Pipeline to facilitate data exchange and integration between Salesforce and third-party applications to create seamless workflows
Experience and Skills
- Preferably 2-3 years of experience in developing solutions preferably on Salesforce and Microsoft platform tools
- Strong analytical skills with experience in SQL for querying relational databases
- Experience with data preparation tools like Excel and Python
- Web development experiences with HTML, CSS and JS
- Experience in analysing data from various sources and using tools to create meaningful dashboards and reports
- Ability to analyse complex business processes and translate them into effective technical solutions
- Experience in solution architecture design, development, and testing is preferred
- Strong troubleshooting and problem-solving skills, able to work independently and resolve issues efficiently
- Excellent verbal and written communication skills for working with business and technical stakeholders
Education:
- Bachelor's degree or Diploma in Computer Science, Information Systems, or a related field
