Job Description and Responsibilities
· Recruit, train, assign, schedule, coach, counsel, and discipline employees
· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
· Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
· Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
· Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
· Accomplish operations and organization mission by completing related results as needed
· Manage staff levels, wages, hours, contract labor to revenues
· Manage relationships with clients
· Review and approve all operational invoices and ensure they are submitted for billing or payment
· Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.
· Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
· Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Key Skills and Competencies
- critical thinking and strong problem-solving capability
- planning and organizing
- decision-making
- communication skills
- persuasiveness
- influencing and leading
- delegation
- conflict management
- adaptability
- stress tolerance
- team work
