Part-Time Patient Care Coordinator

Job Scope

1. Comb through patient database for patients not on recall.
2. Collate patient data in spreadsheet (Google Sheets) for tracking and data monitoring purposes. This spreadsheet is to be kept as current as possible.
3. Work with front office and scheduling coordinator to contact patients (phone calls, WhatsApp and emailing required).
4. Present fortnightly progress report to clinic manager and the dentists whose schedules you are looking after.
5. Work with front office and scheduling coordinator to book patients who are contacted into the optimal appointment slots.
6. 3-Day Work Week.

Requirements

This job is for you, if you are:

1. Self-motivated
2. Very organised
3. Able to work independently
4. Able to collaborate with a small team
5. Good communication skills (phone and written). Must be fluent in English (spoken and written). Advantage if fluent in spoken Mandarin to speak with Chinese-speaking patients.
6. Able to communicate efficiently with both local and expat patients.
7. Able to work independently and punctually on deadlines and deliverables
8. A fast learner and able to navigate a cloud-based scheduling system.
9. Efficient at completing tasks and extracting information from phone/WhatsApp conversations.