As a Night Duty Manager, you are expected to be:
- Familiar with our policies and procedures concerning reservations, room assignments, charges & credit, security, service delivery standard.
- Responsible for the efficient operation of the Front Office.
- Able to supervise and lead junior staff in the department.
- Able to resolve guest conflicts efficiently and diplomatically to maintain goodwill while complying with the hotel's policies.
- Able to liaise effectively with other departments and work as a team.
