Job Title: End User IT Support Engineer (L1/L2)
Location: Marina Bay Financial Center, Singapore
Key Responsibilities:
- Provide hardware and application support for end-users, including basic server and network troubleshooting.
- Assist with remote access, Wi-Fi connectivity, video conferencing (including Cisco), and Microsoft M365 support.
- Troubleshoot issues related to DNS, DHCP, and network printers.
- Perform antivirus updates, remote computing support, and system monitoring using tools like Performance Monitor, Resource Monitor, Event Viewer, Device Manager, and Task Manager on Windows 10/11.
- Ensure smooth operation of end-user systems both remotely and on-site, including Apple iOS support.
- Resolving issues with a calm and professional approach, within a fast-paced environment
- Utilize and contribute to knowledge-based systems to document solutions and assist in troubleshooting.
- Maintain a customer-centric approach, ensuring tickets are resolved in a timely manner
Qualifications & Skills:
- 2-4 years of hands-on experience in IT support (L1/L2).
- Experience with ServiceNow and Microsoft M365.
- Preferred: ITIL Foundation certification.
- Understanding of server and network support, including DNS and DHCP.
- Ability to troubleshoot video conferencing systems, remote access, and network printers.
- Proficiency in Windows 10/11 and Apple iOS environments.
- Excellent communication and client engagement skills, with the ability to handle difficult client interactions.
- Experience in working with knowledge-based systems to document and resolve issues.
