Job Description
- Provide onsite support at client’s premise, remote support by phone and email, and standby support
- Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets
- Install and configure hardware, IOT devices and software
- Troubleshoot hardware and software problems, including network and security issues
- Monitor server health and perform maintenance and tuning on Windows server and MS SQL server
- Comply with all applicable company product/project development and release processes
- To assist in any other work as required by the company
Job Requirement
- Diploma / Degree in IT, Computer Engineering or equivalent
- Fresh graduates are welcome to apply. Candidates with working experience will be advantage
- Able to understand and write SQL scripts
- Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA
- Practical experience with healthcare IT will be advantages
- Strong interest in IT and customer service
- Good interpersonal, communication (written and oral in English), and troubleshooting skills
- Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA
- Member of our IT support team to provide technical support to our clients
- Keen to learn, hardworking, disciplined, and responsible
