About us:
Baker's Brew is a leading name in the confectionary industry, dedicated to making every moment a celebration. With a passion for creativity and a commitment to excellence, we provide a wide range of delightful treats and experiences that bring joy to our customers. Join us as we continue to grow and spread sweetness across every occasion!
Job Description:
As a Sales Executive at Baker’s Brew, you will play a crucial role in ensuring smooth communication between our customers and our operations team. You’ll be responsible for managing customer interactions, overseeing order processing, and ensuring all aspects of the sales process are handled with care and efficiency. We are looking for a highly organized individual with great interpersonal skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Process customer orders, including adjustments, and ensure timely order fulfillment.
- Handle customer feedback with professionalism and provide effective solutions.
- Manage and update sales on external platforms such as Shopee and TikTok Shop.
- Provide account management support, including building strong relationships with clients.
- Prepare quotations, manage invoicing, and ensure payments are received on time.
- Coordinate with internal teams to ensure all orders are fulfilled to the highest standard.
Requirements:
- Proven experience in sales, customer service, or a related role.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and invoicing software.
Why Join Us?
- Be part of a dynamic and creative team in the growing confectionary industry.
- Opportunity for growth and development within the company.
- A vibrant work culture that celebrates both personal and professional milestones.
